Agreement to Terms
These Terms of Service ("Terms") govern your use of Root Cause Tree Care's services and website. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, you may not access our services.
Services Description
Root Cause Tree Care provides the following services:
- Tree removal & stump grinding
- Tree trimming & pruning
- Landscaping design, installation, & maintenance
- Land clearing & lot preparation
- Tree health assessments & consulting
- Emergency & hazardous tree removal
Service Terms and Conditions
Scheduling and Appointments
- All appointments must be scheduled in advance through our website, phone, or email
- We provide estimated arrival windows for scheduled appointments
- Property owners must be present or designate an authorized representative for consultations and approvals
- Clear access to trees and work areas must be provided
- Cancellations must be made at least 24 hours before the scheduled appointment
Pricing and Payment
- Pricing is based on tree size, species, location, complexity, and scope of work
- Free estimates are provided after on-site assessment
- Estimates are subject to change if unforeseen conditions arise (rot, structural issues, hidden hazards)
- Payment is due upon completion of services
- We accept cash, check, and major credit cards
- Additional fees may apply for difficult access, hazardous trees, emergency services, or crane-assisted removal
- All prices include labor, equipment, cleanup, and debris removal unless otherwise specified
Services and Scope of Work
Our tree services include but are not limited to:
- Complete tree removal & stump grinding
- Tree trimming, pruning, & crown reduction
- Emergency & hazardous tree removal (i.e. storm damage clean up)
- Land clearing & lot preparation
- Tree health assessments & arborist consultations
- Brush clearing & vegetation management
- Landscaping & design services
Service Limitations
For safety and legal reasons, we may decline or require special arrangements for:
- Trees with active power lines running through branches
- Trees on protected or endangered species lists without proper permits
- Trees in right-of-way or easement areas without authorization
- Work requiring utility company coordination or road closures
- Trees determined to be structurally unsafe for climbing
- Projects requiring permits not obtained by property owner
- Trees with confirmed active wildlife nests during nesting season
- Properties with insufficient access for equipment
Customer Responsibilities
As a customer, you agree to:
- Provide accurate information about trees and property conditions
- Ensure clear access to work areas for crews and equipment
- Identify and mark any underground utilities, sprinkler systems, or buried lines
- Inform us of any known tree diseases, pest infestations, or structural issues
- Obtain necessary permits or HOA approvals before work begins
- Secure pets and notify us of any safety concerns on the property
- Remove vehicles, outdoor furniture, and valuables from work areas
- Provide payment upon completion of services
Liability and Insurance
Our Coverage
Root Cause Tree Care is fully licensed and insured. Our liability insurance covers damage to your property caused by our negligence during the normal course of our work.
Limitations
Our liability is limited to:
- The cost of the service provided
- Direct damages only (no consequential damages)
- Claims reported within 48 hours of service completion
Customer Property
We are not responsible for damage to underground utilities, sprinkler systems, or landscaping features not clearly marked or disclosed prior to service. We take reasonable care to protect your property but cannot guarantee against all potential impacts from falling limbs or heavy equipment.
Environmental Responsibility
We are committed to environmentally responsible tree care practices:
- We mulch and recycle wood debris whenever possible
- We follow best practices for tree health and preservation
- We properly dispose of diseased or infested wood to prevent spread
- We minimize impact to surrounding vegetation and wildlife habitats
- We follow all local, state, and federal forestry and environmental regulations
- We offer firewood and mulch from removed trees when available
Cancellation and Rescheduling
Customer Cancellations
- Cancellations with 24+ hours notice: No charge
- Cancellations with less than 24 hours notice: $100 fee
- No-shows or same-day cancellations: $200 fee
Weather and Emergency Cancellations
We may cancel or reschedule services due to severe weather, emergencies, or unsafe conditions. No fees apply for company-initiated cancellations.
Dispute Resolution
We strive to resolve all disputes amicably. Our dispute resolution process includes:
- Direct communication with our customer service team
- Management review of the issue
- Mediation through a neutral third party if necessary
- Arbitration as a final resort for unresolved disputes
Any legal disputes will be governed by the laws of [Your State] and resolved in the courts of [Your County/City].
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as outlined in our Privacy Policy.
Changes to Terms
We reserve the right to modify these Terms at any time. Updated terms will be posted on our website with a new "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely matches the intent of the original provision.
Contact Information
For questions about these Terms of Service or our services, please contact us:
& surrounding area
Business Hours: Monday-Friday 7AM-7PM, Weekends 8AM-5PM
These Terms of Service are effective as of the date last updated above and remain in effect until modified or replaced.